Privacy Policy
Information Collection and Use
trovaneliust collects personal information when you register for our financial education services, subscribe to newsletters, or engage with our learning platform. We're committed to transparency about what data we gather and why we need it.
Personal Information We Collect
- Contact details including name, email address, and phone number
- Educational background and professional experience related to finance
- Learning preferences and course progress tracking
- Payment information for course enrollment (processed securely through third-party providers)
- Technical data such as IP address, browser type, and device information
Australian Privacy Principles Compliance: We strictly adhere to the Privacy Act 1988 (Cth) and Australian Privacy Principles, ensuring your personal information is handled with the highest standards of protection and transparency.
How We Use Your Information
Your personal data helps us deliver personalized financial education experiences. We use this information to track your learning progress, recommend relevant courses, and communicate important updates about our services.
| Purpose | Data Used | Retention Period |
|---|---|---|
| Course delivery and tracking | Learning progress, preferences | Duration of enrollment + 2 years |
| Customer support | Contact information, inquiry details | 3 years from last interaction |
| Marketing communications | Email, preferences, engagement data | Until consent withdrawn |
| Legal compliance | Financial records, identity verification | 7 years as required by law |
Data Sharing and Third Parties
We don't sell your personal information to third parties. However, we work with trusted service providers who help us deliver our educational services effectively while maintaining strict data protection standards.
Service Providers We Work With
- Learning management system providers for course delivery
- Email service providers for communications (with servers located in Australia)
- Payment processors for secure transaction handling
- Analytics providers to improve our educational content
- Cloud storage providers for data backup and security
All third-party providers are carefully selected and bound by strict data processing agreements that require them to protect your information according to Australian privacy laws.
International Data Transfers
When we transfer your data overseas, we ensure appropriate safeguards are in place. This includes using providers in countries with adequate privacy protections or implementing additional security measures such as standard contractual clauses.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We've made it straightforward to exercise these rights through clear processes and dedicated support.
Request a copy of all personal information we hold about you, including details about how it's being used.
Update or correct any personal information that's inaccurate, incomplete, or out of date.
Request deletion of your personal information, subject to certain legal requirements and retention periods.
Limit how we use your information while we address any concerns you might have about our data practices.
How to Exercise Your Rights
To make a privacy request, contact us using the details below. We'll respond within 30 days and may need to verify your identity to protect your information from unauthorized access. There's no charge for most requests, though we may apply reasonable fees for excessive or repetitive requests.
Complaint Process: If you're concerned about how we've handled your personal information, you can lodge a complaint with us first. If you're not satisfied with our response, you have the right to complain to the Office of the Australian Information Commissioner (OAIC).
Data Security and Storage
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our approach combines technical safeguards with operational procedures and regular security assessments.
Technical Security Measures
- End-to-end encryption for data transmission and storage
- Multi-factor authentication for staff access to systems
- Regular security updates and system monitoring
- Secure data centers with physical access controls
- Regular penetration testing and vulnerability assessments
We store your data primarily on servers located within Australia, with backup systems in secure facilities that meet strict international security standards. Access to your personal information is limited to authorized personnel who need it to perform their job functions.
Data Breach Response
In the unlikely event of a data breach that could result in serious harm, we'll notify you and relevant authorities within 72 hours as required by law. We maintain detailed incident response procedures and regularly test our ability to respond effectively to potential security incidents.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your learning experience and provide personalized content. We believe in giving you control over these technologies while explaining clearly what they do.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality and security
- Performance cookies: Help us understand how you use our site to improve your experience
- Functional cookies: Remember your preferences and personalize your learning journey
- Analytics cookies: Provide insights into course effectiveness and user engagement
You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality. We don't use cookies for targeted advertising or share cookie data with advertising networks.
Third-Party Analytics
We use privacy-focused analytics tools to understand how our educational content performs. These tools are configured to respect user privacy and don't track personal information across different websites or services.
Children's Privacy
Our financial education services are designed for adults and we don't knowingly collect personal information from individuals under 18 years of age. If you're under 18, please don't provide any personal information through our website or services.
If we become aware that we've collected information from someone under 18, we'll take steps to delete that information promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately.
Changes to This Policy
We review and update this privacy policy regularly to ensure it remains current with our practices and legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on our website.
Minor updates that don't materially affect your privacy rights will be posted here with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Policy Version History: Previous versions of this privacy policy are available upon request. We maintain records of all changes to demonstrate our commitment to transparency and accountability.